Contact information

Contact Us

Questions about your order or our collections? Our team is here to help.

At Velora Style (www.veloro-style.com), we pride ourselves on providing a premium shopping experience for our Canadian customers. Whether you need styling advice or have a query regarding a shipment, we are committed to providing you with timely assistance.

1. Direct Support (Email)

Email is the most efficient way to reach us. We aim to respond to all inquiries within 24 business hours.

Email: info@velora-style.com

2. Operational Hours

Our dedicated support team is available during the following times:

  • Monday – Friday: 09:00 AM – 05:00 PM (MST)
  • Saturday – Sunday: Closed (Limited email support)

3. Administrative Headquarters

Please note that our Calgary office serves as our administrative headquarters only. We do not have a physical showroom at this location, and no returns can be accepted here. For returns, please refer to our Refund Policy or contact us via email first.

Velora Style
5005 Dalhousie Dr NW
Calgary, AB T3A 5R8
Canada

Customer Tip: When contacting us about an existing order, please include your Order Number (e.g., #VEL1234) for a faster resolution.

© 2026 Velora Style. All rights reserved.